our goodnight promise

hotels regularly inspected

We start helping you assure your customers a great stay by employing bona-fide hotel experts to pick our properties. They’re connoisseurs, aficionados, buffs... basically, they’re picky.

Only the choicest hotels are chosen by our choosy lot. They travel the world searching for the finest stays for all budgets, visit them personally and, if they’re up to scratch, sign ‘em up.

Negotiating the best possible rates on your behalf, our hotel experts are careful not to skimp by contracting the worst rooms just to get the cheapest prices. That’s just not how we do things round these parts. What’s more, after personally inspecting our hotels, they write honest reviews so you can accurately describe them to your clients when booking.

No sooner have our experts returned to HC HQ from their travels than we send them right back out to revisit our properties, making sure they’re always tickety-boo for you to book.

This is how we’ve been doing things since 1993. And you know what? We love it.

stress free booking

Ringing phones, chatty customers, bulging in-boxes, tea-rounds… crikey, you agents are a busy, multi-tasking lot.

That’s why we’ve designed our website so you can search to book in just three of the easiest steps imaginable.

No 278-stage booking forms and no complicated price break-downs that even Carol Vorderman wouldn’t understand. Our site is just simplicity itself. Our easy-to-use, easy-to-book site = excellent customer service in less time than it takes to say “Computer says no”. Go ahead and use and your make your customers’ day.

hold rooms on option

Sure, making bookings quick and easy is a good thing, but we also realise your customers don’t like being rushed. So they’ll be pleased to know that at HotelConnect, we can hold rooms in our hotels for up to 72 hours. That should give them all the time they need to check all’s good with their travel companions and for you to confirm their travel details before making them commit to anything. Easy!

What’s more, if you prefer speaking to someone about your booking, then our award-winning reservations department are on hand to give you all the help you could possibly need.

5% online discount

Did you know that we give you an extra 5% off every booking you make online? That’s a few extra quid you can save your customers to be put towards some other stuff for their trip. A few drinks in the hotel bar perhaps. Or maybe, for the sensible sorts, their travel insurance. Either way, it’s just one more example of how we help you give your customers more.

free night offers & upgrades

If there’s one thing we’ve learnt from 15 years of hotel booking it’s that there’s nothing like a juicy special offer to bring a satisfied smile to a customer’s lips.

So if you fancy transforming your customers from holiday-needing sour-pusses into beaming, happy-as-Larry Cheshire cats, you’ll be pleased to know we have literally hundreds of FREE night deals and upgrades running all year-round. We’re talking 25%, 33% and even 50% savings at some of our best hotels in the most popular destinations. Purr-fect!

secure, guaranteed bookings

Joe public can be a nervous sort when it comes to booking his/her hotel and holiday. When they’re parting with their hard-earned cash for a well-earned break, they want to be sure they’re in safe hands. Confidence is at a premium.

That’s why we at HotelConnect go the extra mile to ensure all our bookings are made in the securest possible way and our hotels are expecting your customers when they arrive. Our seriously impressive customer satisfaction levels (99.96% if you’re asking) are telling us this approach works. So take advantage of our excellent customer service and get used to smelling of roses after ever booking!

principal security

Of course, it’s not just your customers who need the odd reassuring pat on the back when it comes to making bookings. What about you?

In an age of blame culture, finger pointing and bullying big-boy brands, who backs you up when the going gets tough?

Well, we do actually.

We act as the principal for our bookings. That means in the unlikely event of a customer experiencing a problem while at one of our hotels, we take full responsibility and deal with them directly.

What’s more, at a service level, being an independent, privately owned company, means we can react to your individual needs quickly and effectively.

Flexible AND protective? We’re like a yoga-loving older brother!

expert reservations team

Our low-cost agent hotline gives you access to our incredibly knowledgeable and friendly staff. Call 0845 230 4321 and you'll get patched through to the likes of Lisa, Les and Arianna, who are all based at HC HQ in a little area of North London called Golders Green. OK, so it’s not the trendy West End or fashionable Chelsea but we like it here. We’re close to the tube station, there’s a Sainsbury’s right next door and there’s a big park with deer in it just around the corner.

More to the point, it means you know you’re not dealing with hotel-booking-androids from out-of-space. You’re dealing with real people who know exactly where you’re coming from. What’s more, these guys (and gals) are as good as it gets in the world of hotel booking. Having personally visited a whole load of our hotels, they really know what they’re talking about. So if you get stuck and need a helping hand choosing your customers their perfect stays, give them a call!

Meanwhile, for your customers, our UK 24/7 helpline is just that – a number they can call whenever, wherever, putting them in touch with a HotelConnect representative when they’re on their travels.